Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s request for compensation for her flooring. Handling of repairs for damp and mould in the resident’s property. Handling of pest control work. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.
The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. Handling of the resident’s subject access request (SAR). Response to the resident’s reports about the condition of the kitchen walls when she moved in to the property. Handling of a lack of heating at the property when the resident moved in. Handling of repairs to the resident’s bathroom. Handling of repairs to the resident’s balcony. Handling of the resident’s reports that a fire door at the property would not close properly. Handling of the resident’s reports concerning the conduct of members of the landlord’s staff. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord's handling of major repairs due at the resident’s property, including: The time taken to start the work. The landlord’s decision to decline the resident’s request for replacement like-for-like laminate flooring and to fully re-skim the walls. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the landlord’s complaint handling.
The complaint is about how the landlord handled: The resident’s reports of the heating and hot water system not working properly. The resident’s reports of a pest infestation which she believed was also causing damage to electric cables and her kitchen. The resident’s reports of damp and mould in the property. The resident’s request for a management move. The resident’s report of anti-social behaviour (ASB). This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request to carry out fencing works. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports about damp and mould throughout the property. Reports about leaks into the bathroom and under the sink. Concerns about asbestos disturbance due to the leaks. Formal complaint.
The complaint is about the landlord’s: Handling of the resident’s concerns about the installation of communal CCTV and window cleaning at the property. Response to the resident’s reports that her neighbour was obstructing access to clean the windows. Response to the resident’s concerns that a good neighbourhood agreement had not been implemented. Handling of the resident’s request for the neighbours CCTV to be removed. Handling of installing a 6ft fence to separate the resident’s garden. This Service has also considered the landlord’s handling of the complaint.