Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

LiveWest Homes Limited (202227289)

The complaint is about:

London & Quadrant Housing Trust (L&Q) (202200638)

The complaint is about the landlord’s handling of the resident’s: Request to be moved on medical grounds. Reports of antisocial behaviour. The Ombudsman has also considered the landlord’s record keeping.

London & Quadrant Housing Trust (L&Q) (202205311)

The complaint is about: the landlord’s handling of the resident’s service charge queries about communal car parking, the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202212868)

The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent complaint.

Metropolitan Thames Valley Housing (MTV) (202222658)

The complaint is about: The landlord’s response to the resident’s reports of leaks within the bathroom. The landlord’s response to the resident’s complaint.

Moat Homes Limited (202202483)

The complaint is about: The landlord’s response to the resident’s report of faulty wiring in the property at the time the electrical installation certificate was signed off. The landlord’s handling of the resident’s complaint.

Notting Hill Genesis (NHG) (202109486)

The complaint concerns the landlord’s handling of: Repairs to the resident’s property’s sash windows. Damp and mould in the bathroom. The resident’s concerns about the heating control electrical cable. The resident’s complaint.

Nottingham City Council (202213831)

The complaint is about the landlord’s handling of: The resident’s concerns relating to the retrofit improvement to his property; and The associated complaint.

One Manchester Limited (202016223)

The complaint is about the landlord’s: Handling of reports of the resident’s alleged subletting. Handling of the resident’s reports of discrimination. Complaint handling.

Optivo (now Southern Housing) (202216115)

The complaint is about the landlord’s handling of: Repairs to the kitchen flooring leading to a leak from within the property. A pest infestation within the property. The resident being moved into temporary accommodation. Reports by the resident that his fridge was broken, and carpets stained.