Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: reports of poor maintenance of the communal CCTV system. request to inspect service charge invoices related to the communal CCTV system. reports of faulty windows causing damp and mould. reports of a faulty intercom door entry system and security gate. associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports about excessive heat and poor ventilation in the property including its offer of compensation. Associated complaints.
The complaint is about the resident’s reports about the landlord’s handling of repairs to the metal panel attached to her balcony.
The complaint is about the landlord’s handling of the resident’s reports of a leak, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to reports of a leak, damp and mould and it’s handling of the subsequent repairs.
The complaint is about the landlord’s response to concerns raised about the service charge.
The complaint is about: The landlord’s response to the resident’s request for cyclical decoration works. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a broken fence and other garden issues. The resident’s report of damage caused to garden furniture and contractor behaviour. The complaint.
The complaint is about the landlord’s handling of: the resident’s request for adaptations. the associated complaint.
The resident’s complaint was about the landlord’s handling of reports of damp and mould and of a leak flooding the basement below the property.