Vivid Housing Limited (202124450)
The complaint is about the landlord's handling of the resident’s reports of overgrown bamboo from a neighbouring property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202117113)
The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details of the costs. The landlord’s management of the resident’s rent account. The Ombudsman has also considered the landlord’s complaint handling and compensation offered.
Islington Council (202016425)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
Shepherds Bush Housing Association Limited (202107472)
The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on the tenancy. Response to a report of mice in the property.
Vivid Housing Limited (202125975)
The complaint is about the landlord's handling of: The resident's application to buy her home via the right to buy (RTB) scheme. The resident’s reports of electrical repairs in the property. The resident’s reports of damp and mould in the property. The associated complaint.
Waltham Forest Council (202111795)
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Chesterfield Borough Council (202109856)
The complaint was about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) including the request for a management move. T he landlord’s decision to send the resident a warning letter. The landlord’s complaint handling.
East Devon District Council (202113709)
The complaint is about: The landlord’s refusal to allow a mutual property exchange. The landlord’s handling of the complaint.
Great Places Housing Association (202122850)
The resident complains about the landlord’s response to her reports of damage caused to her property following a leak, and the level of compensation/redress offered for this.
Islington Council (202112762)
The complaint is about: The landlord’s handling of repairs to the resident’s boiler; and The landlord’s handling of the resident’s complaint.