All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202112977 Havering Council 12 August 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of the resident’s reports of damp and leaks following a repair to her roof.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s reports of being exposed to Covid-19 by a contractor . Repairs required in the resident’s former property. The associated complaint.
The complaint is about the level of compensation the landlord offered in relation to its handling of repairs and its contractor’s conduct.
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
The complaint is about: The landlord’s response to the resident’s reports about its handling of ventilation repairs in her property. The landlord’s complaint handling.
The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the communal main entrance door. Their concerns about the condition of the bin store and communal areas. Reports of a mouse infestation. Reports of anti-social behaviour and associated request for a transfer. The resident has also complained about: The cost of energy provided through the communal heating system. Injury caused by a shower chair coming away from a wall in July 2020. Issues with a key fob. The Ombudsman has also considered the landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of a roof leak. Handling of the subsequent complaint.
This complaint is about the landlord’s: handling of a rat infestation; response to the resident’s request for garden works; handling of various reported repairs to the property’s plumbing and heating systems; handling of the resident’s concerns around anti-social behaviour (ASB); handling of repairs to the property’s windows and doors; complaint handling.