Ashfield District Council (202203316)
The complaint is about the landlord’s handling of the resident’s rent arrears.
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The complaint is about the landlord’s handling of the resident’s rent arrears.
The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB).
The complaint is about the landlord’s handling of: The resident’s reports of damaged front bay windows. The associated complaint.
This complaint is about the landlord’s handing of concerns raised by the resident since April 2021 about access to his property.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) and threatening behaviour from a neighbour. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of the resident’s request to be given prior written notice of any appointments. Handling of the resident’s report that her bathroom was cold. Complaint handling.
The complaint is about the landlord’s response to the resident’s request for replacement flooring in her bedroom.
The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as a result of electrical testing completed at the property. The associated complaint.
The complaint is about the landlord’s: response to the resident’s reports of a loss of heating and hot water, and related missed appointments. complaints handling and record-keeping.