Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Network Homes Limited (202125240)

The complaint is about the landlord’s handling of the resident’s concerns about the condition, safety and security of her garden when she moved into her property.

Newlon Housing Trust (202123300)

The complaint is about the landlord’s handling of the resident’s report of pests in her home.

Onward Homes Limited (202107346)

The complaint is about: The landlord’s response to the resident’s report of potholes in the communal carpark. The landlord’s complaint handling.

Tower Hamlets Homes (202205210)

The resident’s complaint is about major works carried out at the resident’s building, specifically: The landlord has failed to fulfil its obligations under Sections 19 and 20 of the Landlord Tenant Act. The scope of the repairs expended after work began and the landlord did not carry out further consultations. The resulting costs for major works are not reasonable and cannot legally be recharged to leaseholders.

Haringey Council (202106442)

The complaint is about the landlord’s handling of the resident’s reports of a leak.

Innisfree Housing Association Limited (202112421)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) from a neighbour.

London & Quadrant Housing Trust (201702669)

The resident has complained about: The landlord’s response to the complaint about the incorrectly registered gas meters. The landlord’s response to the complaint about the management of the building. The landlord’s response to the questions about the service charges. The landlord’s handling of the formal complaint.

Sanctuary Housing Association (202016075)

The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the neighbour in the upstairs flat. The related complaint handling.

Wolverhampton City Council (202113087)

The complaint is about the landlord’s response to the resident’s: reports of rubble in her rear garden; concerns about the landlord’s operatives attending unannounced; reports of a rodent infestation; request to for a property transfer. The complaint is also about the landlord’s complaints handling.

Hammersmith and Fulham Council (202102546)

The complaint is about: The landlord’s response to multiple repairs in the resident’s property (including the windows, the smoke detector, the extractor, the roof leak, and mould). The landlord’s complaint handling.