All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about how the landlord responded to the resident’s concerns about the roofing works to her building, including: The removal of asbestos roof tiles and damage to potentially asbestos containing materials in her ceiling. Her request that the landlord cover her accommodation costs if she vacated the property due to the disruption caused by the works.
The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. Associated repair issues believed to be caused by the subsidence.
The complaint is about: The landlord’s handling of the resident’s reports about a leak into the property. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property, and its handling of associated repairs.
This complaint is about: How the landlord handled the resident’s personal data. The landlord’s response to: The resident’s reports of ASB by her neighbours. Allegations of ASB made about the resident by her neighbours. The landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of repairs to rectify a flood in the resident’s bathroom and its handling of follow-on works. The landlord’s handling of repairs to a leak under the resident’s bath and its handling of follow-on works.
The complaint is about the landlord’s response to the resident’s dissatisfaction with being issued a Notice of Seeking Possession (NOSP) after an electrical safety check.
This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; adaptations to the resident’s property; the related complaint.
This complaint is about the landlord’s handling of the resident’s reports of: repairs required to the electrics in the property including the associated removal of asbestos material. clearance of rubbish from the garden the related complaint.
The complaint is about: The landlord’s handling of repairs to the resident’s letterbox. The landlord’s complaint handling.