Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202109355)

The complaint is about the landlord’s response to the residents’ reports of drain blockages.

Dartford Borough Council (202108863)

Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof.

Lambeth Council (202108805)

The resident’s complaint was about: The landlord’s handling of repairs to the resident’s property. The landlord’s handling of the resident’s concerns regarding the removal of the neighbour’s garden wall. The landlord’s complaint handling.

Leeds City Council (202100672)

This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns about the condition of the property.

Livv Housing Group (202002814)

The resident’s complaint is about the landlord’s handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.

Thames Valley Housing Association Limited (201906959)

The resident’s complaint is about: The landlord’s response to the resident’s reported defects in her property including the landlord’s response to the resident’s reports of damage caused to her property and personal belongings by contractors. The landlord’s response to the resident’s request for pest control measures. The landlord’s complaint handling.

Tower Hamlets Homes (202200036)

The complaint is about the landlord's response to the resident’s concerns about delayed repairs to the heating system.

Wandsworth Council (202112083)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance by a neighbour.

Camden Council (201905616)

This complaint is about the landlord’s handling of the: repairs to the front door report of the conduct of the operatives repairing the front entrance door report of the conduct of its staff resident’s reports of anti- social behaviour and hygiene issues from Flat A.

Haringey London Borough Council (202128345)

The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks