Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Waltham Forest Council (202127241)

The complaint is about the landlord’s handling of: The resident’s reports of damage to his flooring. The associated complaint.

Blackpool Council (202124721)

The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; reports of repair works to his boiler and plastering of his kitchen wall.

Colchester Borough Council (202119755)

The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property.

East Riding of Yorkshire Council (202120030)

The complaint is about the landlord’s response to the resident’s reports of a pest infestation (sewer flies) in his property.

Habinteg Housing Association Limited (202008560)

The complaint is about the landlord’s: Response to the resident’s reports that her taps and shower were not working properly. Complaint handling.

Home Group Limited (202015188)

This complaint is about the landlord’s: Response the resident’s reports of various repairs to the property; Complaint handling.

Hyde Housing Association Limited (202121737)

REPORT COMPLAINT 202121737 Hyde Housing Association Limited 9 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Islington Council (202118103)

The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.

Kingston upon Hull City Council (202118928)

The complaint is about the landlord’s handling of the resident’s reports about excessive noise from the boiler.

Livv Housing Group (202125700)

The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated repairs.