All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The resident complains about the landlord’s handling of:
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
The complaint is about the landlord’s: response to the resident’s concerns that the property was incorrectly advertised as having access to a driveway; reimbursement and communication of its goodwill offer relating to application fees.
The complaint is about: The landlord’s response to the resident’s reports that the landlord falsified documents. The landlord’s response to the resident’s reports of staff conduct. The landlord’s response to the resident’s request for a move. The landlord’s handling of the resident’s reports of data breaches.
The complaint is about the landlord’s decision to recharge the resident for damage caused to temporary accommodation.
The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of flats where he lives.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint concerns: The level of compensation offered by the landlord due to its handling of repairs following a burst water main at the resident’s home, and the disruption caused by follow on remedial works. The landlord’s complaint handling.
The complaint concerns how the landlord handled reports of damp and mould in the property and its decision not to offer compensation for damage caused to the resident’s personal items .