Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Great Places Housing Association (202204457)

The complaint is about the landlord’s handling of reports of damp in the property, and the length of time taken for remedial work to be completed.

Hammersmith and Fulham Council (202128621)

The complaint is about: The landlord’s repairs to a leaking boiler within the property, and the associated damage to the flooring. The landlord’s handling of the associated complaint.

Hyde Housing Association Limited (202105372)

The complaint is about: The landlord’s handling of the repair to the resident’s boiler and subsequent offer of compensation. The landlord’s associated complaint handling.

London & Quadrant Housing Trust (202125466)

The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.

London Borough of Hackney (202128440)

The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable standard when he moved in; complaints handling.

London Borough of Hackney (202201032)

The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water.

Metropolitan Thames Valley Housing (202107086)

This complaint is about the landlord’s handling of: the resident’s report of an incident that included threats made to her household; the resident’s request to be moved; repairs to a communal front door.

Adur District Council (202109633)

The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in the communal stairwell. The resident’s report of Anti-Social Behaviour by the neighbour’s grandson. The associated complaint.

Hammersmith and Fulham Council (202112293)

The complaint is about the landlord’s handling of the resident’s kitchen replacement following a major leak. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Hammersmith and Fulham Council (202124361)

The complaint is about the landlord’s handling of its agreement to replace the resident’s shower doors.