Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about the landlord's letters of warning to the resident. The Ombudsman will consider the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the property. The alternative accommodation provided following a fire. The associated complaint.
The complaint is about the landlord’s response to the resident’s request for information about the replacement windows to the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s repairs reports after her mutual exchange. The complaint.
The complaint is about the landlord's handling of: The resident’s reports of damp, mould and leaks from the landing window and various repairs in the property. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of: Floorboard repairs. Front door repairs. Damp and mould in the property. Handling of the resident’s concerns about: The condition of the windows. The condition of the loft insulation. Response to the resident’s request for heating to be installed in the toilet (WC). This report also investigates the landlord’s: Complaint handling. Record keeping.
The complaint is about the landlord’s: Handling of the resident’s kitchen repairs. Handling of the resident’s request for a kitchen renewal. This Service has also considered the landlord’s complaint handling.
The resident’s complaint is about: The landlord’s handling of requests for repairs to a window in his property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident about leaks at the property.
The complaint is about the landlord’s handling of: Repairs to the boiler. A collapsed ceiling. The Ombudsman has also investigated the landlord’s complaint handling.