Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Midland Heart Limited (202113043)

The complaint is about the landlord’s: response to the resident’s request to be rehoused; complaints handling.

Optivo (202202109)

The complaint is about: The landlord’s response to the resident’s reports of a defective underfloor heating system within the property. The handling of the associated complaint

Places for People Homes Limited (202012396)

The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the windows in the property. The landlord’s complaints handling.

Tower Hamlets Homes (202127767)

The complaint concerns how the landlord handled the loss of the cold water supply and heating to the resident’s property .

Tower Hamlets Homes (202204027)

The complaint is about the landlord’s handling of the resident’s reports about a leak affecting the property.

Walsall Housing Group Limited (202125063)

REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Waltham Forest Council (202101260)

The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.

Onward Homes Limited (202120809)

The complaint is about the landlord’s handling of: The resident’s Right to Buy (RTB) application. The associated complaint.

Castles & Coasts Housing Association Limited (202116974)

The complaint is about the landlord’s: response to a request to install a driveway to the front of the resident’s property; response to a request for a fence in the resident’s back garden; complaint handling.

Clarion Housing Association Limited (202102330)

REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]