Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202127336)

The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.

Community Gateway Association Limited (202127389)

The complaint is about the landlord’s response to the resident’s request to install a boundary fence around her garden.

Kingston upon Thames Council (202116748)

The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.

Lewisham Council (202011375)

The complaint is about: The landlord’s handling of the replacement of the resident’s windows and the amount of compensation offered to the resident in recognition of the delay. The landlord’s complaints handling.

The Guinness Partnership Limited (202200956)

The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.

Walsall Housing Group Limited (202127405)

The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues.

Yorkshire Housing Limited (202200611)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour. The resident’s reports of repairs in the property. The associated complaint.

Citizen Housing (202112942)

The complaint is about: The landlord’s finding that the back boiler and gas fire were unsafe following the annual gas safety check. The landlord’s request to replace the boiler and heating system in the property.

Lambeth Council (202005612)

REPORT COMPLAINT 202005612 Lambeth Council 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Metropolitan Thames Valley Housing (202109537)

The complaint is about the landlord’s: Response to the resident’s reports that the communal area of her property was in need of refurbishment. Complaint handling.