Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202120615)

The complaint is about the landlord’s handling of: Repairs to the resident’s heating system. The resident’s request for her kitchen to be replaced. Repairs to the resident’s guttering. The associated complaint.

The Riverside Group Limited (202204973)

The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her front door.

Guinness Housing Association Limited (202201210)

The complaint concerns: How the landlord handled the resident’s reports of a pest infestation at the property. Complaint handling.

London & Quadrant Housing Trust (202200575)

The complaint is about: The landlord’s decision not to waive the resident’s rent arrears. The landlord’s handling of the resident’s rehousing request. The landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (202206325)

REPORT COMPLAINT 202206325 London & Quadrant Housing Trust 10 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

Newham Council (202114253)

The complaint is about the landlord’s response to the resident’s request to have a pressure pump/electric shower installed at the property.

Paragon Asra Housing Limited (202106606)

The complaint is about the landlord’s handling of: The resident’s reports of a leaking toilet. The resident’s request to be re-housed.

Richmond Housing Partnership Limited (202203469)

The complaint is about the landlord’s handling of: The resident's reports of recurrent leaks affecting her property. The formal complaint.

Southern Housing Group Limited (202126196)

The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling.

Thames Valley Housing Association Limited (202106528)

The complaint is about the landlord’s response to the resident’s reports about: The increase in service charges for the property. The time taken to deliver and the information contained within the landlord’s service charge invoices. The landlord’s handling of the option for a ‘deed of covenant’ to transfer the service charge payments directly to the management company. The landlord’s communication and complaints handling.