Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Arcon Housing Association Limited (202121447)

The complaint is about the landlord’s handling of the resident’s request for shower repairs.

EMH Housing and Regeneration Limited (202109268)

The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start of the tenancy. Reports of repairs.

ForHousing Limited (202118330)

The complaint is about: The landlord’s handling of repairs to the resident’s balcony door. The associated complaint handling.

Hyde Housing Association Limited (202124277)

The complaint is about the landlord’s handling of: Repairs to the resident’s shower. The associated complaint.

London & Quadrant Housing Trust (202107410)

The complaint is about the landlord’s handling of: The resident’s reports of repair issues to her windows. The formal complaint.

Longhurst Group Limited (202122364)

The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address damp and mould in her property. The landlord’s handling of the associated complaint.

Midland Heart Limited (202127586)

The complaint is about the landlord’s response to the resident’s: reports regarding window repairs; request for compensation for increased heating costs.

Nottingham City Homes Registered Provider Limited (202010867)

The complaint concerns: The landlord’s handling of the front (fire) door replacement. The landlord’s handling of the resident’s concerns raised about asbestos. The related complaint.

Nottingham City Homes Registered Provider Limited (202202491)

The complaint is about: The landlord’s handling of repairs to the resident’s window. The landlord’s handling of the associated complaint.

One Housing Group Limited (202123092)

The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak.