Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Tower Hamlets Homes (202204302)

The complaint is about the landlord’s handling of repairs to the communal door entry/intercom system at the resident’s property.

Islington Council (202005765)

The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB) and noise disturbance. The priority awarded to the resident’s housing register application. The landlord’s handling of the resident’s request to be transferred.

London Borough of Barnet (202106502)

The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues at the property.

Notting Hill Genesis (202200330)

The complaint is about the landlord’s: Handling of the resident’s reports of issues with her bedroom windows. Complaint handling.