Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Origin Housing Limited (202013540)

The complaint is about The level of redress provided by the landlord following acknowledged delay and failure to repair a roof leak. The associated complaints handling.

Paragon Asra Housing Limited (202004419)

The complaint is about the landlord’s: Response to the resident’s reports of problems with the roof and balcony at the property. Complaints handling.

South Derbyshire District Council (202012512)

The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s decision to issue the resident with a tenancy warning.

The Guinness Partnership Limited (202113202)

The complaint is about the landlord’s handling of the resident’s property move.

Trafford Housing Trust Limited (202202308)

The complaint is about the landlord’s handling of the resident’s reports of heating issues within the property.

Inquilab Housing Association Limited (202006150)

The complaint is about the landlord’s: Response to the resident’s reports of a roof leak and defective pointing. Complaint handling.

Sanctuary Housing Association (202012582)

This complaint is about the landlord’s handling of the: Resident’s request to move permanently to alternative accommodation rather than on a temporary basis. Resident’s transfer application. The related complaint.

Sovereign Living Limited (202101792)

This complaint is about the landlord’s handling of the resident’s request for the damage caused to the ceilings in the property to be rectified. The related complaint.

Thames Valley Housing Association Limited (202114138)

This complaint is about the landlord’s response to the resident’s concerns regarding:

Victory Housing Trust (202205475)

The complaint is about the landlord’s handling of the allocation process for the property, particularly staff conduct, room dimensions, and its advice on refusal of an offer of a property.