Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Network Homes Limited (202206378)

The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.

Notting Hill Genesis (202114098)

REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Sanctuary Housing Association (202123312)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) from her neighbour (Mr A). The landlord’s handling of the associated complaint.

Southampton City Council (202100164)

The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Handling of the resident’s request to be moved to a new property. Complaints handling.

Southwark Council (202119848)

The complaint is about the landlord’s handling of required repairs and remedial works at the property, following a leak from the property above. The complaint is also about the landlord’s associated handling of the complaint.

Southern Housing Group Limited (202008842)

The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the radiators in the property. The landlord’s response to the representative’s request to be added as either a joint tenant or, assigned the tenancy.

Southwark Council (202206071)

The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.