Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, and pothole safety issues; property defects; grit bins; maintenance charges. reports of garden issues; associated complaints. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas.
The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused.
The complaint is about the landlord’s handling of the leaseholder’s report that a storage heater was not working. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to requests to install a fence in the resident’s garden .
The complaint is about the landlord’s handling of repairs to a window.
The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and mould in the main bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of disrepair to the windows. The associated complaint.
REPORT COMPLAINT 202311541 Thrive Homes Limited 7 January 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]