Anchor Hanover Group (202113398)
The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The administration of a surplus in the service charge accounts. Complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Brighton and Hove City Council (202202555)
The complaint is about: The landlord’s handling of the resident’s request to reinstate the fence that was in place prior to moving into the property. The landlord’s complaint handling.
Clarion Housing Association Limited (202115884)
The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s complaints handling has also been investigated.
Hammersmith and Fulham Council (202113955)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise disturbance. The landlord’s handling of the resident’s concerns about soundproofing. The landlord’s handling of the resident’s request for a garden screen.
Kingston upon Hull City Council (202108897)
The complaint is about the landlord’s handling of the resident’s request that it test the bathroom walls for asbestos.
London & Quadrant Housing Trust (202118374)
The complaint is about the landlord’s handling of: The resident’s reports of a leak in his property. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202107757)
The complaint is about: The landlord’s response to the resident’s queries regarding service and management charges, including its communication on upcoming costs. The landlord’s handling of the resident’s request to deal directly with the freeholder/managing agent. Its handling of the associated complaint on the issues.
Sanctuary Housing Association (202205924)
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.
The Guinness Partnership Limited (202123686)
The complaint concerns: The landlord’s response to the resident’s reports of the poor condition of the balcony doors when the property was let. The associated formal complaint into this matter.
Waverley Borough Council (202205045)
The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request for compensation for damaged personal items.