Your Housing Limited (202313294)
The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Arun District Council (202116946)
The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents reports of damp and mould. The landlords handling of the residents complaint including about staff conduct.
Arun District Council (202338616)
The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way of collective enfranchisement. Remedial repairs to the facias, soffits and guttering, and planned maintenance work to the block, including the replacement of the roof. The associated complaint.
Camden Council (202232940)
The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of ASB. the complaint and the resident’s concerns about the conduct of its staff. We have also considered the landlord’s record keeping.
Folkestone & Hythe District Council (202231756)
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
Haringey London Borough Council (202333451)
The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The Ombudsman has also considered: The landlord’s complaint handling. The landlord’s record keeping.
Leeds City Council (202303630)
The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202225580)
The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202325703)
The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. Repairs were required to the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202339619)
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.