Cornwall Housing Limited (202206342)
The complaint is about the landlord’s response to the resident’s report of smoke nuisance from his neighbour’s property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Hyde Housing Association Limited (202203223)
The complaint is about the landlord’s handling of: Repairs to the resident’s window. The resident’s reports of a pest infestation which caused damage to her property in 2017/18. The resident’s report that her light fitting remains damaged following previous rodent activity. The associated complaint.
Ipswich Borough Council (202118420)
The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about the landlord’s subsequent handling of repairs.
One Vision Housing Limited (202209853)
The complaint is about the landlord's response to the resident’s reports of damp and mould in a bedroom in the property, and its handling of the remedial repairs.
Sovereign Housing Association Limited (202203493)
The complaint is about: The landlord’s handling of the resident’s requests for disability adaptations to her bath recommended by her occupational therapist (OT). The landlord’s handling of the associated complaint.
Westminster City Council (202004648)
The complaint is about the landlord’s response to the resident’s: reports about repairs to her railing and gate; request for a building completion certificate; concerns about the behaviour of the landlord’s surveyor. The complaint is also about the landlord’s complaints handling.
Camden Council (202105321)
The complaint is about the landlord’s handling of: The resident’s concerns about the quality of repair work carried out in the bathroom of his property. The associated complaint.
Camden Council (202114649)
This complaint is about the landlord’s: Response to the resident’s report of a leak and damage to his ceiling. Handling of the resident’s concerns about a member of its staff’s behaviour towards him. Handling of the associated complaint.
Clarion Housing Association Limited (202119286)
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
Livin Housing Limited (202015584)
This complaint is about the landlord’s response to the resident’s concerns regarding: The property condition when it was let. Request for storage of their personal belongings. The related complaint.