Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Housing Solutions (202206842)

The complaint is about the landlord’s handling of repairs to the communal bike shed.

Notting Hill Genesis (202207986)

The complaint is about: The landlord’s handling of repairs to the drainage system at the resident’s property. The landlord’s response to the resident’s request to be reimbursed for the costs she had incurred.

Raven Housing Trust Limited (201914079)

The complaint is about the landlord’s handling of the resident’s rent account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

The Riverside Group Limited (202208736)

The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit.

Basildon Borough Council (202112531)

The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony.

Metropolitan Thames Valley Housing (MTV) (202111044)

The complaint is about the landlord’s handling of repairs following a leak affecting the communal car park.

The Guinness Partnership Limited (202111591)

The complaint is about the landlord’s handling of: The repair to the resident’s patio door and the associated offer of compensation. The formal complaint.

Anchor Hanover Group (202208400)

The complaint is about the landlord’s handling of the resident’s reports about a pest infestation.

Metropolitan Thames Valley Housing (202102620)

The complaint is about the landlord’s handling of: - The installation of a new kitchen at the resident’s property. The conduct of members of the landlord’s staff and its contractors. The resident’s complaint and request for compensation.

Newham Council (202204227)

The complaint is about: The landlord’s handling of the repair of a leak and remedial works required, including costs incurred by the resident.