Stroud District Council (202115464)
This complaint is about the resident’s reports of the landlord’s handling of: Replacement of the shed roof. The resident’s roof and chimney repair. The resident’s concerns regarding the conduct of an operative.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Newham Council (202120548)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.
Royal Borough of Kensington and Chelsea (202200791)
The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's temporary decant. The resident’s complaint, including his claim for compensation.
Birmingham City Council (202121986)
REPORT COMPLAINT 202121986 Birmingham City Council 6 June 2023 Our approach […]
Kingston upon Hull City Council (202125791)
The complaint is about the landlord’s handling of repairs to the property relating to damp. This report also examines the landlord’s complaint handling.
London & Quadrant Housing Trust (202208063)
The complaint is about the landlord’s: response to the resident’s request for aerial spikes; complaints handling.
Network Homes Limited (202206710)
The complaint is about: The landlord’s response to the resident’s reports of leaks into the property. The landlord’s response to the resident’s reports of a neighbouring property being sub-let.
One Manchester Limited (202128661)
The complaint is about: A rent arrears letter sent to the resident in December 2021. the landlord’s handling of the associated formal complaint.
Flagship Housing Group Limited (202014892)
The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal complaint, and; the landlord’s handling of her formal complaint about harassment and discrimination.
Newlon Housing Trust (202013332)
The complaint is about the landlord’s: Response to the resident’s reports of water ingress through their ceiling; Complaint handling. The Ombudsman has also considered the landlord’s record keeping.