Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Sanctuary Housing Association (202207322)

The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of the associated complaint.

The Riverside Group Limited (202210893)

The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property.

Walsall Housing Group Limited (202203203)

The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated complaint.

Waltham Forest Council (202210177)

The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.

GreenSquareAccord Limited (202208247)

The complaint is about the landlord’s handling of the resident’s requests for flooring disability adaptations to her property and to be reimbursed for the cost of these to her.

Network Homes Limited (202114258)

The complaint is about:

Sanctuary Housing Association (202207445)

The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. The associated complaint.

The Guinness Partnership Limited (202202262)

The complaint is about the landlord’s handling of: The resident’s report of a leak from the loft hatch in the communal area and the associated damage. The associated complaint.

Anchor Hanover Group (202118688)

The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered.

Citizen Housing (202201031)

The complaint is about the landlord’s response to the resident’s concerns regarding the conduct of its staff.