Riverside Housing Co-operative (Redditch) Limited (202204443)
The complaint is about the landlord’s: response to the resident’s reports of a draught impacting his property; complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202209120)
The complaint is about the landlord’s response to the resident’s reports regarding her: toilet (including the quality of repair works, record keeping, communication, and level of compensation); windows.
Sandwell Metropolitan Borough Council (202204475)
The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring.
Tower Hamlets Homes (202213177)
The complaint is about the landlord's handling of a gas safety check at the resident's property and errors in its complaint responses.
Wakefield And District Housing Limited (202118426)
This complaint is about the landlord’s handling of the resident’s request for a sink to be installed in the downstairs toilet and a toilet to be installed in the upstairs bathroom.
Hammersmith and Fulham Council (202113566)
The complaint is about the landlord’s response to the resident’s reports regarding her sink.
Hammersmith and Fulham Council (202206648)
The complaint is about the landlord’s handling of the resident’s:: Report of a kitchen window leak. Report of a kitchen roof leak. associated complaint.
London & Quadrant Housing Trust (202120419)
The complaint is about the landlord’s response to reports of contractors entering the resident’s premises without permission.
London & Quadrant Housing Trust (202204225)
The complaint is about: the landlord’s handling of the resident’s request for large print communications from its contractors; the landlord’s handling of the complaint.
Origin Housing Limited (202205416)
The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. The handling of the associated complaint.