One Housing Group Limited (202233848)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a neighbouring property request to be rehoused
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Onward Homes Limited (202342330)
The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202231919)
The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Peabody Trust (202301587)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202342924)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Quadrant-Brownswood Tenant Co-operative Limited (202228384)
The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance structure in relation to rent; response to the resident’s reports of a roof leak and the resultant damp and mould; correspondence relating to a home improvement grant; complaints handling.
Rochdale Boroughwide Housing Limited (202229750)
The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the landlord’s complaint handling.
Saffron Housing Trust Limited (202221326)
The complaint is about the landlord’s handling of:
Sheffield City Council (202304208)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Southend-on-Sea City Council (202400256)
The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.