London & Quadrant Housing Trust (202205075)
The complaint concerns how the landlord handled repairs to the kitchen sink and balcony in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Newcastle City Council (202120870)
The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation in her former property. The associated complaint.
Optivo (202103609)
This complaint is about the landlord’s response to the resident’s: concerns regarding the service charges applied to the account for water charges; report of anti-social behaviour (ASB).
Platform Housing Group Limited (202015316)
The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the resident’s complaint regarding the service charges.
Rochdale Boroughwide Housing Limited (202206340)
The complaint is about
Royal Borough of Kensington and Chelsea (202110067)
The complaint is about: The landlord’s response to the resident’s concerns regarding the standard of caretaking. The landlord’s response to the resident’s report of a missed repair appointment and concerns raised about lighting repair works. The landlord’s handling of the resident’s complaint about the conduct of a call handler.
Sanctuary Housing Association (202105061)
This complaint is about the landlord’s handling of: the priority awarded to the resident’s transfer application. the repairs to the resident’s property following the leak into the lounge; the related complaint.
Sanctuary Housing Association (202205114)
The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed.
Trafford Housing Trust Limited (202123374)
The landlord’s response to the resident’s concerns about the handling of the communal garden outside his home.