Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Waltham Forest Council (202212014)

The complaint is about the landlord’s: response to the resident’s request to remove a tree outside her property; complaints handling.

Clarion Housing Association Limited (202106127)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.

Epping Forest District Council (202214043)

The complaint is about the landlord’s response to the resident’s reports of its contractors’ behaviour, and the subsequent compensation offered.

Home Group Limited (202202705)

The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.

London & Quadrant Housing Trust (202119188)

The complaint is about: The landlord’s response to the resident’s reports of a leak from the balcony above her property, and the resulting damage caused. The landlord’s handling of the associated complaint.

Citizen Housing (202202661)

The complaint is about the landlord’s: response to the resident’s request to be compensated following a total loss of gas to the property. complaints handling. The resident has also raised a complaint regarding the gas supplier’s response to her request for compensation following a total loss of gas supply to the property.

Orbit Group Limited (202012257)

The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement of decorating costs. The condition of the property when it was let to the resident and outstanding repairs.

The Guinness Partnership Limited (202112794)

The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.

Bolton at Home Limited (202211538)

The complaint is about the landlord’s decision not to permit the resident to keep a pet dog in the property.

GreenSquareAccord Limited (202202664)

This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a starter tenancy instead of a secure tenancy. The landlord’s handling of repairs during the void stage prior to the commencement of the resident’s tenancy. The landlord’s subsequent handling of repairs. The landlord’s handling of the associated complaint.