All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s reports of a faulty boiler and his concerns about carbon monoxide emissions. The associated complaint.
The complaint is about the landlord’s response to the resident’s security concerns for the building.
The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related to age of tenants and visitor restrictions. Concerns about anti-social behaviour.
The complaint is about the landlord’s handling of remedial works in the resident’s property following a leak from the bath.
The complaint is about: The landlord’s handling of repairs needed to the resident’s kitchen cupboards. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s: Handling of arrears on the rent and service charge accounts. Complaint handling.
The complaint is about the landlord's response to the resident's reports about repairs to the garden wall at the property.
The complaint is about; The landlord’s handling of repairs to the guttering. The landlord’s complaint handling.
The complaint is about: The landlord’s decision to include the cost of decontaminating bins within the service charge; The landlord not providing individual bins to residents; and The landlord’s refusal to install CCTV.
The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp and disrepair.