Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Your Housing Limited (202118990)

The complaint is about the landlord’s: communication about the removal of the camera from the door entry system. complaint handling.

Abri Group Limited (202124340)

The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of the associated complaint.

Clarion Housing Association Limited (202107796)

REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Guinness Housing Association Limited (202205602)

The complaint is about: the landlord’s response to the resident’s request for a kitchen renewal. the landlord’s handling of the resident’s complaint.

Royal Borough of Kensington and Chelsea (202117496)

The complaint is about the time the landlord had taken to complete the void works to the resident’s property and the changes to the bathroom which took place after the resident viewed the property. The Ombudsman has also assessed the landlord’s complaint handling in this case.

Salix Homes Limited (202213960)

The complaint is about the landlord’s response to the resident’s request that it replace the dividing fence in his garden.

The Guinness Partnership Limited (202207104)

The complaint is about: the landlord’s response to the resident’s reports of damp and mould within her property and subsequent offer of compensation, and; the landlord’s complaint handling.

Thurrock Council (202102215)

The complaint is about the landlord’s response to the residents reports of an insecure front door.

London & Quadrant Housing Trust (202109888)

The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property from above, resulting in damage to his bedroom ceiling. Handling of the resident’s reports of a flood on his balcony, resulting in damage to his internal flooring. Complaints handling.

Magenta Living (202112953)

The complaint is about the landlord’s response to reports that the resident did not receive information relating to asbestos within the property at his sign up, and the level of compensation offered by the landlord.