Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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English Rural Housing Association Limited (202121006)

The complaint is about the landlord’s handling of: The applicant’s application to purchase a shared ownership property. The applicant’s complaint.

Folkestone & Hythe District Council (202127345)

The complaint concerns the landlord’s handling of repairs to the door entry system of the building and its decision to decline the resident’s request for compensation.

Newham Council (202119473)

The complaint is about the landlord’s handling of: The pruning works to trees near the resident’s property. The associated complaint.

Newlon Housing Trust (202215690)

The complaint is about the landlord’s handling of: The resident’s request for a bannister to be installed on her staircase, and the subsequent offer of compensation for this. The associated complaint.

Nottingham City Homes Registered Provider Limited (202214529)

The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the patio doors when the resident moved into the property and the amount of compensation offered. The landlord’s complaint handling.

Onward Homes Limited (202213478)

The complaint is about the landlord’s handling of the installation of new windows in the resident’s property and subsequent remedial works.

Salix Homes Limited (202214658)

The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding the tenancy.

Southern Housing Group Limited (202115880)

This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ vulnerabilities, health and welfare concerns; Response to the resident’s request for a management move; Complaint handling.

The Riverside Group Limited (202126771)

The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 financial year. The landlord’s complaints handling.

Wandle Housing Association Limited (202111722)

The complaint concerns: The landlord’s response to the resident’s reports of noise nuisance from the property above. The landlord’s associated complaint handling.