Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Network Homes Limited (202203034)

The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.

Newlon Housing Trust (202125837)

The complaint is about the landlord's handling of the resident's concerns about who is responsible for the cost of making the boiler flue compliant with gas safety regulations.

Northumberland Council (202208014)

The complaint is about the landlord’s handling of the resident’s request for external decoration works.

Peabody Trust (202120748)

The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.

Sanctuary Housing Association (202200735)

The complaint is about the landlord’s: Response to the resident’s report of an oil leak and the level of compensation offered by the landlord. Complaint handling.

Swan Housing Association Limited (202208879)

The complaint is about the landlord’s handling of the resident’s property transfer application.

The Guinness Partnership Limited (202127883)

The complaint is about the landlord’s: Handling of repairs to the resident’s property. Associated complaint handling. Record keeping.

The Riverside Group Limited (202204392)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour.

Wandle Housing Association Limited (202115736)

The complaint is about: the landlord’s response to the resident’s reports of repairs to the bathroom. an injury which the resident sustained when using the bathroom. The Ombudsman has also assessed the landlord’s complaint handling.

Welwyn Hatfield Borough Council (202204677)

The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling.