Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Wandle Housing Association Limited (202214608)

The complaint is about the landlord’s handling of a bedroom window repair.

Birmingham City Council (202114358)

The complaint is about: The landlord’s: Response to the resident’s reports of noise. Complaint Handling.

Bristol City Council (202003586)

The complaint concerns how the landlord handled the resident’s reports of a neighbour installing sheds against a garden wall.

Clarion Housing Association Limited (202111476)

The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated complaint.

Hammersmith and Fulham Council (202202428)

The complaint is about the landlord’s: response to the leaseholder's reports of multiple leaks into her property; complaints handling.

Hightown Housing Association Limited (202125333)

REPORT COMPLAINT 202125333 Hightown Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Home Group Limited (202203691)

The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.

Hyde Housing Association Limited (202007370)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) from a neighbour. Repairs to the resident’s bathroom following leaks. The subsequent complaint.

Lambeth Council (202210024)

The complaint is about the landlord's handling of the resident’s window repairs, and his subsequent request for compensation.

Lewisham Council (202109734)

The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when she moved in. The associated complaint.