Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Clarion Housing Association Limited (202334682)

The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Damage to his belongings and financial losses incurred. The Ombudsman has also investigated the landlord’s handling of the associated complaint.

Haringey London Borough Council (202226236)

The complaint is about the landlord’s response to the resident’s: report that his home was flooded . request for compensation for damage to his personal belongings. The Ombudsman has also assessed the landlord’s: handling of the resident’s vulnerabilities when dealing with the above issues. record keeping. complaint handling.

Islington Council (202231232)

The complaint is about the landlord’s handling of damp in the property. The Ombudsman has decided to investigate the landlord’s complaint handling.

Lewisham Council (202229024)

The complaint is about the landlord’s response to the resident’s concerns about: the length of time scaffolding was in situ. the costs associated with the scaffolding. The Ombudsman has also assessed the landlord’s: complaint handling.