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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Peabody Trust (202101617)

This complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when let. The resident’s request for an eye level oven in her kitchen.

Peabody Trust (202210669)

This complaint is about the landlord's response to the resident’s reports of a gas leak, and her concerns about its cause.

Royal Borough of Kensington and Chelsea (202116667)

The complaint is about: The landlord’s response to the resident’s reports of damage to his mirror. The landlord’s response to the resident’s requests for storage whilst external works were carried out to the building. The landlord’s management of external works to the building.

Southwark Council (202200714)

The complaint is about: The landlord’s response to reports of leaks into the property. The landlord’s handling of the associated complaint.

Southwark Council (202204516)

The complaint is about the landlord’s handling of heating issues within the resident’s property, and the subsequent compensation offered.

Tower Hamlets Homes (202121277)

The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. The related complaint.