Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202118293)

The resident complained about the landlord’s handling of: Repairs to the property reported in August 2021. Their request for a management transfer.

The Riverside Group Limited (202201403)

The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.

Trident Housing Association Limited (202105175)

REPORT COMPLAINT 202105175 Trident Housing Association Limited 28 February 2023 Our approach […]

Wandle Housing Association Limited (202125872)

The resident complains about how the landlord handled repairs at the property. The repairs include: Damp and mould. Repairs to the front door. Repairs to the ventilation system. Repairs to the heating system. Windows repairs. Electrical repairs.

Wandsworth Council (202122729)

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from Flat A. The landlord’s response to the related complaint

Westminster City Council (202125028)

The complaint is about the: Level of the service charge for a repair to a railing. Landlord’s compliance with the section 20 process. Landlord’s compliance with the terms of sale.

Westminster City Council (202212282)

This complaint is about: The compensation provided by the landlord to the resident following repeated heating and hot water repairs. The landlord’s handling of the resident’s complaint.

Bristol City Council (202211056)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) perpetrated by her neighbour.

Bromsgrove District Housing Trust Limited (202127870)

The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is responsible for future repairs to the bathroom.

Clarion Housing Association Limited (202013081)

This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of the resident’s vulnerabilities, health and welfare concerns; Complaint handling;