Sanctuary Housing Association (202109342)
The complaint is about: The landlord’s management of the resident’s rent account and her dissatisfaction with the credit reimbursed by the landlord. The landlord’s handling of the complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202127417)
The resident has complained about the landlord’s management of the gardening contract and its decision not to refund her service charge.
Midland Heart Limited (202209468)
The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.
Onward Homes Limited (202207051)
The complaint is about the landlord’s handling of: The resident’s concerns about cyclical works to steps at the rear of her property and installation of new stones. The resident’s concerns about the conduct of operatives and staff. The associated complaint.
Sheffield City Council (202119409)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak into his property. Complaint handling.
Sovereign Housing Association Limited (202209547)
REPORT COMPLAINT 202209547 Sovereign Housing Association Limited 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Tower Hamlets Homes (202208704)
REPORT COMPLAINT 202208704 Tower Hamlets Homes 4 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London Borough of Brent (202214126)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal damage. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202211289)
The complaint is about the landlord’s: Handling of the resident’s concerns regarding the CCTV at the property prior to 2021. Response to the resident’s concerns that the CCTV at the property had not been upgraded as agreed in 2021. Handling of the resident’s complaint and its record keeping.
Royal Borough of Kensington and Chelsea (202209304)
The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property below and the landlord’s decision to decline her request to be temporarily rehoused.