Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stevenage Borough Council (202211783)

The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling.

The Riverside Group Limited (202209742)

The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. The landlord’s associated complaint handling.

Havering Council (202207452)

The complaint is about: The landlord’s handling of the resident’s concerns regarding its grounds maintenance with regards to weeds. The landlord’s handling of the associated complaint.

London Borough of Enfield (202115537)

The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint.

Metropolitan Thames Valley Housing (202126055)

The complaint is about the landlord’s handling of: The resident’s report of damage, damp and mould to the internal decoration of her property from an external rain water pipe. The associated complaint.

Sovereign Housing Association Limited (202013126)

The complaint is about the landlord’s response to the resident’s concerns about communal grounds maintenance.

The Riverside Group Limited (202121870)

The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the landlord and another housing association. The Service has also considered any associated complaint handling.

Broadland Housing Association Limited (202108799)

Leeds City Council (202204111)

The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from repair works to a neighbouring property.

Sadeh Lok Limited (202113975)

The complaint is about the landlord’s handling of TV aerial repairs. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.