Sovereign Network Homes (202325082)
The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following a mutual exchange.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Barnsbury Housing Association (201800265)
The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202302608)
This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint.
Kingston upon Thames Council (202304327)
The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202329745)
The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
Southern Housing (202209945)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request for a handrail to be installed for the communal staircase. The resident’s request to be moved to alternative accommodation. The Ombudsman has decided to consider the landlord’s complaint handling.
Sovereign Network Homes (202347567)
The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Westminster City Council (202220310)
The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.
London & Quadrant Housing Trust (L&Q) (202405141)
This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage leak.
Nottingham City Homes Limited (202316662)
The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a lean-to.