Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Leicester City Council (202119277)

The complaint is about the landlord’s handling of the resident’s mutual exchange application.

Magenta Living (202208900)

The complaint is about the landlord’s: Response to the resident’s reports of damaged fences. Handling of the associated complaint.

One Manchester Limited (202123151)

The complaint is about the landlord's handling of the resident's reports of condensation, damp and mould and the resulting repairs undertaken.

Southern Housing Group Limited (202016267)

The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint.

Southwark Council (202122934)

The complaint is about the landlord’s handling of: The planned kitchen and bathroom replacement in the resident’s property. Repairs to the resident’s windows and fire door. The associated complaint.

Westminster City Council (202125720)

The complaint is about the landlord’s response to the resident’s reports of two leaks from the property above, which caused damage to her property and personal possessions.

Bolton at Home Limited (202126641)

The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.

Grand Union Housing Group Limited (202212586)

The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.

Lambeth Council (202204833)

The complaint is about the landlord’s: Response to the resident’s report of having no hot water or heating. Handling of the associated complaint.

Metropolitan Thames Valley Housing (202210199)

The complaint is about: The landlord’s handling of the resident’s reports of scaffolding which had been erected in the garden for an extended period of time. The landlord’s handling of the associated complaint.