Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Citizen Housing (202317688)

The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint handling.

Clarion Housing Association Limited (202217128)

The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors. Response to a request for a refund.

Clarion Housing Association Limited (202234694)

The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.

Derby City Council (202300055)

The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.

Epping Forest District Council (202317860)

The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.

Flagship Housing Group Limited (202317828)

The complaint is about the landlord’s response to the resident’s concerns about the property condition.

Golding Homes Limited (202318490)

The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a potential data breach. Associated complaint.

GreenSquareAccord Limited (202316198)

The complaint is about the landlord’s response to the resident’s request for replacement doors. The Ombudsman has also considered the landlord’s: complaint handling. record keeping.

Hammersmith and Fulham Council (202332670)

REPORT COMPLAINT 202332670 Hammersmith and Fulham Council 26 February 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Haringey London Borough Council (202213901)

The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about an accumulation of pigeon faeces in her loft.