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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Winchester City Council (202221030)

The complaint is about the landlord’s handling of the resident’s reports about their neighbour’s CCTV cameras. The Ombudsman has also investigated the landlord’s complaint handling.

Wolverhampton City Council (202317341)

The complaint is about the landlord’s response to: Privacy concerns related to the boundary of the garden. The resident’s reports of repairs to the garden fence. The resident’s request to move gas pipework. The resident’s reports of a pest control issue. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.

Abri Group Limited (202318461)

The complaint is about the landlord’s response to the resident’s request for compensation due to failings in its handling of her mould reports.

Amplius Living (202318404)

The complaint is about the landlord’s response to the resident’s: Request for information about the grounds maintenance contract. Request for information about a service charge increase. Associated complaint.

BHT Sussex (202317705)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s record keeping.

Birmingham City Council (202231444)

The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the landlord’s complaint handling.