All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns: How the landlord responded to the resident’s reports of antisocial behaviour (ASB). The information provided by the landlord to the resident relating to incentive payments for downsizing properties.
The complaint is about the landlord’s response to:
The complaint is about the landlord’s: handling of the antisocial behaviour (ASB) case involving the resident and her neighbour; response to the resident’s request for a different housing officer; response to the resident’s reports of discrimination due to her age; complaint handling.
The complaint is about the landlord’s: response to a leak from the water tank in the loft of the property, and; complaint handling.
The complaint is about: The landlord’s response to the resident’s reports about disruption, including cold and noise caused by building works in the property below. The landlord not providing prior notification of the extent of building works it had permitted, and of the disruption the work would cause. The landlord’s handling of the resident’s reports that the building work had caused cracks in the property walls.
The complaint is about: The landlord’s response to reports of a moth infestation in the property, and its subsequent compensation offer. The landlord’s complaint handling.
REPORT COMPLAINT 202014172 Metropolitan Thames Valley Housing (MTV) 16 March 2023 (amended at review 10 July 2023) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is […]
The complaint is about the landlord’s handling of: The valuation of the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of damages and costs following a water leak in her property. The associated record keeping and complaint handling.
The complaint is about the landlord’s: Response to the resident’s concerns about the condition of her neighbour’s garden; Handling of the resident’s reports that her neighbour was engaging in antisocial behaviour (ASB). This report also considers the landlord’s: Communication; Record keeping; Complaint handling.