Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Barnsley Metropolitan Borough Council (202216500)

The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.

Broadland Housing Association Limited (202112894)

The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.

Citizen Housing (202211268)

The complaint is about the landlord’s handling of reports of damp and mould at the resident’s property.

Haringey London Borough Council (202120409)

The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.

Home Group Limited (202114545)

The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related complaint.

Longhurst Group Limited (202204944)

The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.

South Tyneside Council (202124147)

The resident complains about the landlord’s:

Birmingham City Council (201915833)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint’s handling.

Haringey London Borough Council (202211723)

The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.

Hyde Housing Association Limited (202121397)

The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.