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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Sovereign Housing Association Limited (202206099)

The complaint is about the landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Concerns regarding the upkeep of the estate. Concerns about parking. Report of water pooling in the carpark. The Ombudsman has also considered the landlord’s complaint handling as part of the investigation.

Stonewater Limited (202214785)

The complaint is about the landlord’s: handling of the kitchen replacement works following a leak into the property; complaints handling.

Camden Council (202210749)

The complaint is about the landlord’s response to the resident’s reports of: Water leaks into her property. loss of heating in the property.

Leeds City Council (202116938)

The complaint is about the landlord’s handling of repairs for: leaks that caused damp, mould, and damage. gaps in electrical trunking. The Ombudsman has also investigated the landlord’s complaint handling.