Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Newlon Housing Trust (202126212)

The complaint is about the landlord’s handling of: Repairs to flooring in the property. Repairs to the guttering, downpipe, vent and vent grille.

Notting Hill Genesis (NHG) (202211147)

The complaint is about: The landlord’s handling of the sale of the resident’s former leasehold property. the associated complaint.

Stockport Homes Limited (202213370)

The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.

Wandle Housing Association Limited (202201923)

The complaint is about the landlord’s: record keeping; handling of the resident’s reports of a rodent infestation and the associated repairs; response to the associated complaint.

Yorkshire Housing Limited (202201152)

The complaint is about: The landlord’s response to the resident’s concerns about the standard of the caretaking service provided by the landlord in return for a service charge. The landlord’s response to the associated complaint.

Birmingham City Council (202119039)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Complaints.

Clarion Housing Association Limited (202124981)

The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint.

London & Quadrant Housing Trust (L&Q) (202014885)

The complaint is about the landlord’s: Response to the resident’s reports of a leaking tap in September 2020. Handling of the subsequent repairs to the bathroom. Complaint handling.

London Borough of Ealing (202203016)

This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of the resident’s complaint.

Poole Housing Partnership Ltd (202122596)

The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour (ASB).