Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Haringey London Borough Council (202118032)

The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out redecoration at the resident’s property.

Hyde Housing Association Limited (202128560)

The complaint is about the landlord’s handling of the resident’s formal complaint about service charge administration.

Leeds City Council (202114847)

The complaint is about the landlord’s response to: the resident’s report of a bedbug infestation; repair requests made by the resident. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.

London Borough of Brent (202203555)

The complaint is about the landlord’s handling of repairs to the resident’s property.

Magna Housing Limited (202203854)

The complaint is about the landlord’s handling of the resident’s concerns about an external management fee that forms part of the annual service charge costs.

Optivo (now Southern Housing) (201810151)

The resident’s complaint is about the landlord's handling of her reports of Anti Social Behaviour (“ASB”) by a neighbour.

Southern Housing Group Limited (202205106)

The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.

Wakefield And District Housing Limited (202207642)

The complaint is about the landlord's handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour from August 2021 to May 2022.

Woking Borough Council (202104548)

The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling.

Arawak Walton Housing Association Limited (202116152)

The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.