Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202318414)

The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.

Waltham Forest Council (202318206)

The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.

Wandsworth Council (202319783)

The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Women’s Pioneer Housing Limited (202318731)

The complaint is about the landlord's handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about the neighbour’s CCTV. Associated complaint.

East Midlands Housing Group Limited (202316707)

The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden.

Eastlight Community Homes Limited (202313995)

The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.

Home Group Limited (202323496)

The resident’s complaint is about the level of her service charge and quality of services provided.

Metropolitan Thames Valley Housing (MTV) (202320298)

The complaint is about the landlord’s handling of: The resident’s queries about her service charge account. The associated complaint.

Peabody Trust (202403150)

The complaint is about: The landlord’s handling of the residents’ report of a non-flushing toilet. The associated complaint handling.

Royal Borough Of Greenwich (202310421)

The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange application. The associated complaint.