Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Riverside Group Limited (202012317)

The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, and the level of compensation offered for this.

Waverley Borough Council (202213384)

The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.

Westminster City Council (202206250)

The complaint is about: The landlord’s response to the loss of heating in the property. The landlord’s response to the resident’s reports of noise from the heating pipework. The landlord’s complaint handling.

Yorkshire Housing Limited (201913281)

The complaint is about: The landlord’s response to the resident’s reports of a humming or buzzing noise at the property. the associated complaint handling.

Beyond Housing Limited (202122510)

The complaint is about the landlord’s handling of: Reports of a rat infestation in the property. The associated complaint.

Clarion Housing Association Limited (202123152)

The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint.

Derwent Housing Association Limited (202211282)

The complaint is about the level of compensation awarded for acknowledged service failures in the landlord’s response to reports of problems with drainage at the property.

East Midlands Housing Group Limited (202119605)

The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length of time taken to resolve these. The Ombudsman has also considered the landlord’s complaint handling.

Haringey London Borough Council (202100791)

The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the resident’s request for a property transfer. Response to the resident’s reports of damaged and stolen items. The Ombudsman has also considered the landlord’s complaint handling.

Haringey London Borough Council (202114445)

The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the front doors at the resident’s block.