Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Stonewater Limited (202125506)

The complaint concerns: The landlord’s response to reports of damp, mould and leaks. The related complaint.

The Guinness Partnership Limited (202203314)

The complaint is about the landlord’s handling of rent arrears accrued at a previous address.

The Industrial Dwellings Society (1885) Limited (202128513)

The complaint is about the landlord’s: Handling of the resident’s bathroom replacement. Record keeping.

The Riverside Group Limited (202111905)

The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling.

Trent & Dove Housing Limited (202211211)

The complaint is about the landlord’s handling of a shared ownership application.

Wandle Housing Association Limited (202009248)

The complaint is about the landlord’s handling of the resident’s: Requests for repairs to her kitchen cabinet lights. Complaint.

Wandle Housing Association Limited (202125476)

The complaint is about the landlord’s handling of: Repairs to the resident’s kitchen. The resident’s request for a replacement kitchen. The resident’s complaints.

Whitefriars Housing Group Limited (202006631)

REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]

Adur District Council (201712818)

The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB).

Bromford Housing Association Limited (202114834)

The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint handling.